Question Restore stock firmware for Archer . Thread . This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). There are eight megabits in one megabyte and 1,000 megabytes in one gigabyte. The Motorola MB8600 has the following ports and buttons available on the back of the modem. I called Comcast Tech Support who said issue is with my router. When asked about it, RCN said, "The Motorola MB8600 can connect but is known to have a lot of issues keeping a stable connection with our network. Router firmware is latest. Before you buy, take a look at where you plan to keep your modem. If its out of date, it should update automatically as long as the ISP has issued the firmware update. Your modem needs to update its firmware whenever the manufacturer issues a new version of it. When youre shopping for a modem, youll typically see terminology like 164. These numbers represent how many downstream and upstream channels are supported by that modem. Hopefully you can see the bigger picture here. So how do you go about confirming that you have the most updated version of firmware on your modem? Just changing the password away from the default goes a long way towards making your modem more secure. The problem with your ISP being in charge of updating your modem is that your modem doesnt always get updated like it should. Motorola MB8600 vs Netgear CM1000: The comparison between the best DOCSIS 3.1 modems for maximum speed approved by Comcast Xfinity gigabit, cox and more. That said, I like future-proofing, which is why all of my home PCs have a Wi-Fi 6 wireless adapter in them now. Com-crap compatibility site says "not supported due to fliters??" $119.99. I bought mine several years ago it seems, Funny. Motorola MR2600 Wrap Up. 1 Gig NEW . My MB8600 works fine, it didn't have the problem. SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers . Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. Along with our in-house experts, our team analyzes thousands of product reviews from the most trusted websites. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. 3 months later, this is still a problem. Description. Cloudflare Ray ID: 7a28d291dd222b5a Rick Deckard over 2 years ago. my MB8600 is no longer compatible. But it keeps happening. This eliminates WiFi as a source of lag or internet latency for that one device, which is often useful for online gaming. Save Share. The Knowledge Base provided a list of the latest firmware for all of Netgears modems. A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. How to Update Modem Firmware: A Complete Guide. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. Depending upon where you live, you might have a few different ISPs to choose from. Connecting to a Coax Cable. The A20 supports LAG on LAN ports for high bandwidth to a . In this post Ill break down everything you need to know about updating your modem. Compare. I appreciate you sharing your logs. The Motorola MB8600's status lights are helpful for . Any time a software bug or security flaw is found in your modems code, the manufacturer will update the code for your modem and issue an update. TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. I haven't got a notice of any sort though. Anybody who needs to go to their modem page will be able to get there until the reboot. This is data for the generally-technologically-inclined folks who check their modem status information on occasion, or at Comcast's request. Compatible services: Comcast Xfinity, CoxMax downstream: 3.2 GbpsMax upstream: 3.2 GbpsChannel bonding: 328Ethernet ports: 4. First time xfinity was able to get it back up and running. What can you do? As a result, it makes it really hard to manage all of these modem updates. Would love your thoughts, please comment. Re:WAN LAG on tp-link router. I just ran into this problem and found this thread. Guess Ill buy another to replace this one next. https://www.xfinity.com/support/contact-us/, https://www.xfinity.com/support/articles/service-protection-plan, event log, if available (Be sure to remove or blot out any MAC addresses. Once your modem has powered back up, check the firmware version again by following the procedure I previously outlined. Click to enlarge. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The MB8600 absolutely has issues with link aggregation. The customer service person I spoke with who blamed the modem had no idea what she was talking about. This comes with some tradeoffs though. Data is measured in megabytes (MB) or gigabytes (GB), depending on the volume. Signal is toast. These are only available in limited circumstances though, and for the most part, the average user wont need two link aggregated ports to enjoy lag-free 4K gaming and streaming. Sometimes a cable will already be available. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. Our community is your official source on Reddit for help with Xfinity services. If your endgame is Gigabit-speed Internet then you will have to upgrade to a DOCSIS 3.1 modem sooner or later. This has persisted through a number of modem reboots and Xfinity techs trying various things on their end. If your ISP says they wont update your modem, it might be worth calling their competitor to see if theyll update your modems firmware. Comcast XFINITY MB8600 New software/GUI ? Value. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. To recap this modems best features, it has 328 channel bonding and supports a max downstream/upstream of 2 Gbps if you bond two of its four ethernet ports together. Firmware Version: 1.1.2. One of those checks is to see if the latest firmware version is running on the modem. item 7 Motorola MB8600 DOCSIS 3.1 Cable Modem. My modems manufacturer is Netgear, so I did an internet search for Netgears website. . Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. The question is: is this the most recent version of firmware that your modems manufacturer has released? I plugged/unplugged every coax cable between the pole and my router, had comcast reload my boot config, and moved back to my old modem and then to my new modem. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. I actually think my firmware might be okay. The only browser I could login to my modem with is Edge. /* Add your own Mailchimp form style overrides in your site stylesheet or in this style block. Description. 210.65.88.143 Please contact the moderators of this subreddit if you have any questions or concerns. You can email the site owner to let them know you were blocked. Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? On some occasions it may take them a while to issue a firmware update after its released. By renting, youre always ready for these upgrades without having to worry about wasting money. Theres only one ISP that provides coverage to my area, so my hands are tied on this front. Don't get stuck paying for rental gear in the process. Create an account to follow your favorite communities and start taking part in conversations. Try to plug in via the router and no internet. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. I see a lot of errors on 2 channels on modem, all others seem ok. Nothing has been stable for more than a few days. We have made changes to keep employees safe so response and call times may be longer than usual. I wanted more information, so I clicked the provided Knowledge Base link. No longer support or no longer compatible? You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. This includes new features as well. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; } Required fields are marked *. After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.. Back View. If you are looking for a gigabit-compatible modem-router combo to fully upgrade your home wireless network, then the Nighthawk C7800 is a surefire way to reach the max speeds available in your neighborhood. It wasnt a modem issue. The good news is, youre not responsible for updating your modems firmware. 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, or 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels. Hi new member here can you please message me if you still have it, thank you. Not sure if other modems do or not (probably depends on where the bug is). The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. As usual, the hardest part will be getting ahold of a representative to return your rented equipment. What if this wasnt the case? My Arris Sb8200 says " incompatible due to filters" What the hell does that mean???? To give simultaneous Internet access to many devices, plug in any router you like. With a Gigabit router in your network, the MB8600 delivers flawless video streaming, gaming, and web browsing over wireless. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. Though it is important to note that this is not a WiFi router by itself and it also will not work with landline phone plans, rather it is strictly for internet-only plans. Try a wired PC connected to the modem with out the RBR online. The issue may not occur on Chrome or other browsers. In fact, updating your modem requires no action on your part at all. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. Even if youre renting it and paying monthly. All was ok until modem firmware was upgraded. When it comes to updating your modem, theres good news and bad news. It took a total about . Now you know what version of firmware is installed on your modem. But do you need to splurge for a higher-priced modem with bigger numbers all around? If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. They should be able to tell you if theyre working on the update or not. Regardless I have the 800 plan and always pull over 900Mbps down on Wi-Fi ! It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). And I'm not BUYING nothin or changing NOTHIN. Find more Arris SURFboard SB8200 information and reviews here. Learn more. I'm glad this posting was useful to you! Suggestions please folks ? The added expense of the DOCSIS 3.1 modems isnt worth it until youre on one of these new (and pricey) plansespecially since your ISP may roll out gigabit over fiber rather than cable. Can anyone help with this? This is a prometheus exporter written with the intention of exporting metrics for a Motorola MB8600 device. Downstream and upstream channels play a significant role in the speed of your downloads and uploads. I just need to check back in a few months to see if a newer version of firmware has been released. I had to warranty the same model for the same reason a year ago. If you call your ISP you can get a status of the firmware update. It supports 1400/40 just fine with link aggregation. The MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. The closest competitor to the MB8611 model is its predecessor, the MB8600. Note that line impairments may exist that the modem is not able to report. Its your job to make sure that your ISP is updating your modems firmware. This means that my ISP is updating my modem like they should. To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. Essentially what youre doing when you reboot your modem is forcing your modem to double check its firmware. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). Owning your own modem typically saves $132 per year in cable modem rental charges. Lets say youve tried rebooting your modem and calling your ISP. ARRIS Surfboard SB8200 is a comparable model. Trouble with TP Link Archer C5400 and Motorola MB8600 - Router drops connection repeatedly since upgrading modem. Otherwise, you run into yet another bottleneck. The CM1200 works with major cable providers like Comcast Xfinity, Cox, Spectrum, and more. If you rent equipment from Comcast, you are eligible for an update on us! */. It is basically plug-and-play. So I have a Motorola MB8600 that keeps losing its connection to Comcast Xfinity internet. In a rather extreme example of Netgears aggressive product release cycle, the company has actually already released two standalone gigabit modems before the technology has even had a chance to hit the majority of American homes. The Motorola MB8600 cable modem I received in May of 2022 does not have four ethernet ports, only one. Were well aware of this at this point. The risk is too great from a security standpoint not to. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. 1 - 4 of 4 Posts . Does Your Modem Affect Your Internet Speed? Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. . As you can see, the firmware version installed on my modem is V1.01.22. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. MB8611 New firmware. Actual speeds depend on your cable modem service and the speed of your Ethernet LAN ports. Once paired with a Gigabit router, will allow you access to the fastest consumer Internet speeds around. It has 2 OFDM technology, which is a useful data encoding method that reduces latency in DOCSIS 3.1 devices. Thisll all be invisible to you. it's still supported, just checked their website! This modem has 2 OFDM to reduce latency as well. This is the case even if you have a solid router (which you should) because a home network can only be as strong as its weakest link. Motorola Ultra Fast DOCSIS 3.1 Cable Modem, Model MB8600, plus 32x8 DOCSIS 3.0, Certified by Comcast XFINITY Paper instructions were in the box and also online. The bottom line here is that you want your modem to get firmware updates when they become available. That is why I shelled out $190 for next gen modem right away to not buy twice. Create an account to follow your favorite communities and start taking part in conversations. Old Rigs new life as a file server: Asus Rog Maximus X Code, i7-8086K @ 5.2Ghz(All Cores) 1.32v, G.Skill Trident Z RGB 32G @ 3600, Asus 306012G TUF, M.2 NVMe Samsung 960 EVO 1TB plus several drives 12TB, Phanteks - Enthoo Evolv ATX Case,Corsair -H150i PRO, RMx 1000W . In-home Wi-Fi has become the standard for almost every household in America. One problem with buying a modem versus renting one, however, is that technology is always changing. The bottom line is that you dont have the same amount of control over your modem updates because your ISP is responsible for updating it. All other modems connected to the ISP wont be updated. Ok so you know the firmware version of your modem. I ordered a new MB8600 cable modem, which arrived a week later. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. I have defaulted both router and modem, turned off LAG on modem, to no avail. So earlier I mentioned there was bad news when it comes to updating your modem. The Fora platform includes forum software by XenForo. When you restart your modem, it runs through multiple checks when it powers up. Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. The AC2350 router supports these speeds across a wide area of effect but the whole unit only supports gigabit Internet with select providers including Cox and Xfinity. This can be especially true when your internet plan isnt with a large provider. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business, Cox Communications, Spectrum and more. Hardware Version: V1. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada . When it comes to your ISP, sometimes the squeaky wheel gets the grease. . At the time I was getting 175 down on a Blast Pro package on an old SB6141 modem. Your email address will not be published. That's why an updated modem is so important for getting top speeds. Sign In | Customer Service | Order Tracking. While others are made from smaller, less well known manufacturers. . . Note: Your computer must be connected to your . Still, this modem stands on its own, offering the highest potential download speed, assuming you are able to utilize its four ethernet ports for link aggregation. The Motorola MB8600 is still listed at xFinity My Device Info. Within this page, there was a header for firmware and software downloads. https://www.motorolanetwork.com/pages/comcast-replacement-program. Modem and Router are both ~1mo old. Finally, upload the update and reboot the router. Another thing to look for in a modem is DOCSIS technology. Your email address will not be published. Thanks for the replies. Modem firmware is latest. Similar to your modems default IP address, you should be able to find the default username and password for your make and model as well. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. Changing the default password of your modem will help keep hackers and bad actors from being able to mess with your modems settings. We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. Both support link aggregation. You need to take action. Motorola/Cox, I am between a rock and a hard place and neither of you are helping me! Before the update is pushed to your modem over your internet connection, theres more to be done. Press J to jump to the feed. Before we get into that, lets break down how the modem update process happens. If you have questions about your services, we're here to answer them. Thats because ISPs wont rent out modems that they dont update. Your internet service provider (ISP) will send firmware updates to your modem. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. The Motorola MB7621 24 x 8 Cable Modem Modem offers 248 support, while other models offer 164 speeds. Upgraded my internet from Blast! The only way to know if your modem was updated is to check the firmware version on the device, which well get to later. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. As you can see, depending upon your ISP you may have a different version of firmware. The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. In fact, your modem wont work without it. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. And while all of its features don't . I purchased an MB8600 a few months ago and it just degraded to less than 50% speed on my 1GB service. Question Motorola Moca Adapters or Really Any Moca Adapters Question for Setup: Networking: 2: Aug 3, 2022: Similar threads; Question Looking to use my own router with my fiber modem: Youll likely either want a 164 or 84 modem, which means you have either 16 or eight downstream channels and four upstream channels. If your current ISP wont update your modem, maybe theres another one that will. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. On top of that, renting a modem can be expensive because youre paying for it every month. As a result, all ISPs dont update modems like they should. Lets looks at it from an ISPs perspective. 1 Gig NEW Motorola MB8600 DOCSIS 3.1 Cable Modem. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. That depends. The Motorola MB8600 Ultra-fast DOCSIS 3.1 cable modem supports true Gigabit speed with a 1 GB Ethernet port. Our community is your official source on Reddit for help with Xfinity services. Motorola MB7420 16x4 Cable Modem; . Luckily, this information is listed on your modem as well. When something like that happens, the modem you bought may no longer be compatible. Fiber to the premises (FTTP) services connect your home via an optical network terminal (ONT) rather than a traditional modem, so you will be stuck with whatever your ISP provides you. Through this analysis, we've determined the best Modem you should buy. Our experienced USA-based support specialists are ready to help. I'm sorry to hear you've been having issues with your internet speeds. If your area hasnt yet switched over to fiber, you may be in for a major upgrade in the future. There are two additional LEDs for each ethernet port on the back panel. You arent responsible for updating your modem. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Most modems should have a similar IP address. It can also work as a 328 DOCSIS 3.0 modem. Otherwise, youll need to unplug and replug your modem in to restart it. The main difference between the CM1000-1AZNAS and the newer CM1100 is that the CM1000-1AZNAS only has one gigabit ethernet port to send its signal to a router. Just do a Google search for the make and model of your modem and you should be able to find its default IP address. It does not work with Verizon, AT&T, or CenturyLink. It also features fast activation for the most popular internet service providers. We need to go to the source to see what the latest firmware version for your modem is. Approved for Comcast Xfinity, Cox, and Charter Spectrum services, only. The C7800 has a useful LED display to show the status of different components and is overall fairly compact. Netgear is one of the most reliable brands in networking and their Nighthawk CM1200 represents their latest and greatest in gigabit modem technology. This is usually mentioned in the item description, but if you dont know for sure, contact your cable company to ask. See all 38 - listings for . I moved to a new home in Jan 2020, and a tech came out and replaced some wiring and ensured I had good signal. Considering that you dont have a lot of options to replace an Xfinity voice modem to begin with, the CM1150V is definitely the best option for replacing your modem for a package with Comcast voice and gigabit Internet. I'm not sure where to take it from here. The Kick-Start Every Morning With Coffee Maker Guide, 10/100/1000 gigabit ethernet port on back, Broadcom Chipset provides security from denial of service attacks, Approved for use with fiber optic, DSL or satellite internet services, Works with gigabit internet speeds but also slower speeds for those who have not been able to make the upgrade yet, Active Queue Management (AQM) reduces internet latency for faster page loads and improved interactive applications like gaming or videoconferencing, Full-band capture digital tuner to enhance speed and save energy. This modem is well-ventilated and it has a prominent LED display for troubleshooting. This difference aside, the Netgear CM1000-1AZNAS still has 328 channel bonding and is compatible with the same services as the newer model. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If your ISP isnt going to update you modem when they should, you need to know about it. Are they going to spend money to have updates tested for a modem that only a small number of their customers have? Other modems, on the other hand, may work if you have Cox Communications but they may not compatible with Comcast Xfinity. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. All modem channels now look good, even #28 and #29. The next step is to see what version of firmware is installed on your device. Front View. I use xfinity with my own Motorola MB8611 modem. For the user, this means fewer hiccups and faster page load times. The modem has four gigabit ethernet ports, but this device does not support link aggregation, so you wont be able to bundle them for multi-gig wired signals. I would be more than happy to help find a solution to this problem you're experiencing. ; Maximum speeds up to 400 Mbps - DOCSIS 3.0 modem (32 or 24 channels down) However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. Thoughts?? This time they are saying they need to call Motorola to update the firmware, and Motorola isn't open until tomorrow when I'll be at work and my wife is supposed to be working from home. I just purchased the MB8611. On the other hand, they may tell you that they wont be updating your modems firmware. If they can fix the problem remotely insist they send a tech out to identify the cause and correct it.
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